AsiaUGuanjia
Terms of Service
1. About these Terms
These Terms of Service (“Terms”) apply to the use of the AsiaUGuanjia platform operated by ASIA INFO TECH SDN. BHD. (“we”, “us”). The platform includes this website, the operator console and the tenant and owner portal.
These Terms apply to rental, homestay and property management businesses that use the platform (“Operators”) and their staff. Where relevant, they also apply to tenants, owners and partners who use the portal. If an Operator has signed a written agreement with us, that agreement applies in addition to these Terms and prevails where the two are inconsistent.
By using the platform, you agree to these Terms. Our Privacy Policy explains how personal data is handled.
2. What the platform provides
The platform provides software tools that help Operators manage their business, including:
- properties, rooms, customers, tenants, owners and partners;
- leases, contract records and electronic signing;
- bills, records of payments received, checking of payment proofs, and receipts;
- data import and verification;
- service notifications, such as through a WeChat Official Account;
- a portal for tenants, owners and partners to view information that relates to them.
We provide software. We are not a party to any tenancy or other agreement between an Operator and its customers, and we do not act as a real estate agent. We do not provide legal, tax or accounting advice.
Online payment and automatic settlement are not currently offered to users of the platform. If we introduce such features, the applicable terms will be made available before the features can be used.
3. Operators and the platform
- Operators are independent businesses. Each Operator is responsible for its own business, including its properties, prices, deposits, contracts, customer service and compliance with the laws that apply to it.
- Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us and any Operator.
- Businesses join the platform through an application that we review. We may decline an application.
4. Accounts
- Operator accounts are set up by us. Staff accounts, and portal accounts for tenants, owners and partners, are set up by the Operator or through processes the Operator controls.
- You must provide accurate information, keep your sign-in details confidential, and not share your account with others. You are responsible for activity under your account.
- Operators are responsible for giving their staff and partners appropriate permissions and for removing access when it is no longer needed.
- Please tell us promptly if you believe your account has been used without authorisation.
5. Operators’ responsibility for their records
- Operators are responsible for the accuracy and lawfulness of the information they record about their properties, tenants, guests, owners, partners and leases.
- Operators must have a proper basis for collecting personal data, including identity documents, must inform the individuals concerned as required by law, and must use the data only for legitimate purposes.
- Operators are responsible for handling requests and complaints from their own customers about those records. We will assist where appropriate, as described in our Privacy Policy.
6. Bills and payment information
- Bills, amounts, due dates, deposits and payment records shown in the platform are created and managed by the Operator. The Operator is responsible for their accuracy.
- Where a bill is paid by bank transfer, payment is made to the receiving account set up by the Operator. Uploading a payment proof does not by itself confirm that a payment has been received. The Operator checks and confirms payments, and receipts are issued on the Operator’s behalf.
- The rights and obligations of an Operator and its tenants or guests, including rent, deposits, charges and refunds, are governed by the tenancy or other agreement between them. These Terms do not replace that agreement.
7. Fees
Fees payable by an Operator for using the platform are those set out in the written agreement between the Operator and us, or in fees we publish. No fee is payable under these Terms unless it has been agreed in writing or published by us. Any change to fees will be handled in accordance with that agreement or published terms.
8. Refunds, cancellations and payment disputes
- Fees paid to us. To request a cancellation or refund, or to raise a question about a fee paid to us, please contact us using the details below. Include the Operator’s name, the payment concerned and the reason for the request. We will review the request in accordance with the Operator’s written agreement with us and applicable law.
- Rent, deposits and other amounts payable to an Operator. Refunds, cancellations and disputes about these amounts are handled by the Operator under the agreement between the Operator and its tenant or guest. Please contact the Operator first. If you are unable to reach the Operator, you may contact us and we will pass your message to the Operator.
9. Acceptable use
You must not:
- use the platform for any unlawful, fraudulent or harmful purpose;
- upload information or documents that you are not entitled to use, or that are false or misleading;
- attempt to access another Operator’s data, another person’s account, or any part of the platform you are not authorised to use;
- interfere with, disrupt, reverse engineer or bypass the security of the platform, or upload malicious code;
- use the platform’s notification features to send spam or unlawful content.
10. Availability and changes to the service
- We aim to keep the platform available, but we do not guarantee that it will be uninterrupted or error-free. Access may be interrupted for maintenance, security reasons or problems with the third-party services the platform relies on.
- We may change, add or remove features from time to time.
11. Suspension and termination
- We may suspend or restrict an account if we reasonably believe it has been used in breach of these Terms or the law, if it presents a security risk, or as permitted under an Operator’s written agreement with us. Where reasonably practicable, we will give notice first.
- An Operator may stop using the platform in accordance with its written agreement with us. For questions about its records when it stops using the platform, the Operator should contact us.
12. Intellectual property and data
The platform, its software and its content, other than data entered by users, belong to us or our licensors. Operators retain their rights in the data they enter, and permit us to handle that data as needed to provide, secure and support the platform.
13. Responsibility and liability
- To the extent permitted by law, the platform is provided on an “as is” and “as available” basis.
- We are not responsible for the acts or omissions of Operators, their staff or partners, or for disputes between an Operator and its customers.
- To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of the platform.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
14. Governing law
These Terms are governed by the laws of Malaysia.
15. Changes to these Terms and contact
We may update these Terms from time to time. The updated version will be published on this page with a new effective date. Where changes are significant, we may also inform Operators through the platform or by other appropriate means.
- Company
- ASIA INFO TECH SDN. BHD. (202101005586 (1405885-T))
- admin@myguanjia.com
- +60 11-1196 7266